Refund policy
At SnugTrove Co, your peace of mind matters. If something isn’t right with your order, our team is here to help — quickly and fairly.
Returns Eligibility
Due to hygiene and safety standards for baby products, returns are accepted only in specific cases:
- Incorrect item received
- Item damaged or defective on arrival
To qualify, items must be:
- Unused and unopened
- In their original packaging
- Reported within 7 days of delivery
Non-Returnable Items
For the safety of all families, the following items cannot be returned (except where required by law):
- Baby formula and food
- Opened skincare, creams, lotions, or ointments
- Baby drinks and other consumable liquids
Refund Options
Once approved, we will offer one of the following solutions:
- A replacement item
- Store credit
- Refund to the original payment method
How to Request Support
To request a return or refund, please contact us via:
Email: info@snugtroveco.com WhatsApp: (+234 7041 617538)
Kindly include:
- Your order number
- A brief description of the issue
- Clear photos (where applicable)
Our support team will guide you through the process with care and transparency.
Our Commitment
We are committed to fair resolutions and thoughtful service — because trust matters when it comes to your baby.